Subscription terms

Price and what you get

Membership costs €9.99 per month, VAT included. It gives you the members’ features described on the membership page at the time you join. It does not include tickets, invitations or access to any event.

Renewal

Membership renews automatically every month on the same day until you cancel. We charge the payment method you provided at each renewal and email you a receipt.

Price changes

If the price changes, we will email you at least 30 days in advance. The new price applies only from your first renewal after that notice, so you have time to cancel.

Cancellation

You can cancel at any time from Billing in your account, in a few clicks. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. There are no cancellation fees. We do not refund partial months, except within the withdrawal period below or where the law requires it.

Your right of withdrawal

If you are a consumer, you may withdraw from the membership contract within 14 days of joining without giving a reason. The withdrawal period ends 14 days after the day the contract was concluded.

To withdraw, tell us clearly before the period ends, for example by email or through the contact form. You may use the model form below, but you do not have to.

We will refund all payments received from you without undue delay and no later than 14 days after we receive your decision, using the same payment method. Because you asked us to start the service immediately when you joined, we may deduct an amount proportionate to the days of membership you used before withdrawing.

Model withdrawal form

To: THE PRIVÉ, info@jointheprive.com.

I hereby give notice that I withdraw from my contract for the THE PRIVÉ membership.

Joined on: … · Name: … · Email address of the account: … · Date: …

Failed payments

If a renewal payment fails, our payment provider retries it over the following days and we notify you. You keep access for 7 days after the renewal date. If payment has not succeeded by then, access to members’ content is paused until it does. If payment ultimately fails, the membership ends.

Payments and invoices

Payments are processed by Stripe. We never receive or store your full card details. Receipts are emailed after every payment and are available in Billing.